Gifts & Cards in English, Welsh & Gaelic with genuine coins for a
birthday, wedding, new baby, wedding anniversary,
party, special occasion, good luck and congratulations.
This is where we will let you know if there are any problems with the website, production or deliveries.
Many, many thanks to you all for your good wishes and get-well-soon messages. Your understanding and support has been very much appreciated. It is very unlikely that we will resume business for some time.
As many of you will be aware, we had planned to reopen our office on Tuesday 4th January.
Unfortunately, we and our family were involved in a very serious car accident in Dar es Salaam, Tanzania, on New Year's Eve.
We are back in the UK now but as a result of injuries sustained it will be some time before we are able to reopen for business.
Please do not place any orders or send any cheques until we have confirmed on this page that we have reopended.
Thank you for your understanding. We are extremely grateful to be alive!
Q 1 : Are the coins real? A: Yes, all the coins are genuine coins. As members of the BNTA, we can only sell genuine coins.
Q 2 : Once the card arrives, will I be able to send it on to the recipient? A: Yes. If you order 1, 2 or 3 cards to be sent to your address, you will receive a board-backed envelope(s). Within the board-backed envelope(s) you will find a poly bag containing your card(s) and white envelope(s) plus a free gift tag and your receipt. If you order 4 or more cards, we will send the cards, envelopes, gift tag and receipt in a box.
Q 3 : Are the cards printed on good quality, thick card? A: Yes. The cards are printed on 300 gsm card.
Q 4 : Do you supply larger cards? A: No. All our greeting cards are approximately 14 x 14 cms (approx. five and half inches) square.
Q 5 : Do you have a catalogue of your cards & gifts that you can send us? A: No. If you can't find exactly what you want on our websites, do get in touch.
Q 6 : Can you help with the words I should use for the message inside the card? A: Yes. If you phone us, we can suggest some suitable words for the message inside your card.
Q 7 : Can I have the inside of the card blank for my handwritten message? A: Yes. On the online form do not type anything in the 'message box'.
Q 8 : Do you do any different card designs? A: Yes. Many of our card designs are the result of someone asking for something different! Let us know the theme or occasion, and we'll do our best to design something new. This usually takes a few days.
Q 9 : Can someone who doesn't have access to the Internet order a card? A: Yes, they are welcome to phone 01372 278620 in the morning with their order details. Alternatively, you can print out an order form for them to complete and post to us. They must include their day-time phone number so that we contact them with any queries.
Q 10 : Do cards always arrive the next day? A: No. We use Royal Mail's First Class Post for cards sent to the UK. Many cards arrive the next day and most arrive within 2 days. Royal Mail's service is, in our experience, extremely good but very occasionally cards take longer than 2 days to arrive. We do not accept responsibility for cards that are delayed in the post.
Q 11 : How long do cards take if sent by Air Mail overseas? A: We suggest you allow 5 to 12 days for cards sent by Air Mail to arrive. Very occasionally, Air Mail cards arrive quickly (taking about 3 days) but some take more than 12 days to arrive. We do not accept responsibility or offer compensation for cards that are delayed or lost in Air Mail transit.
Q 12 : Do you take online payment? A: No. There are 2 ways in which you can pay for your order.
1. Payment by Credit / Debit card - please phone us on 01372 278 620 (+44 1372 278 620 International) between 8 a.m. & 6 p.m. on Monday to Friday with your credit / debit card details.
2. Payment by Cheque or Postal Order - please make your cheque or Postal Order payable to Nigel Tooley Ltd. Please ensure that you write your day-time telephone number & your postcode on the back of your cheque. Send your cheque AND a print-out of your order to: Nigel Tooley Ltd, PO Box 91, ASHTEAD KT21 1YX
DELIVERY & TIMESCALES
UK orders are sent by First Class post. International orders are sent by Air Mail.
Greetings Cards: if you phone to pay by credit/debit card in the morning and the card is for delivery within the UK, your card will be printed and sent the same day and so, post permitting, you should receive the card the next day. If you pay by cheque or Postal Order and send it by First Class post on, for example, a Tuesday morning and we receive it Wednesday, you should receive your order on Thursday. (see FAQ Q 9)
House moving / change of address cards, wedding place cards, place cards for parties, place cards for corporate functions, menus, invitations, RSVP cards, pillow chocolate cards and very large orders for corporate birthday cards take a little longer: please allow 3 to 5 working days after payment for us to print and send these special or large orders.
Weekends: If you pay by credit/debit card at the weekend, or if we receive your cheque on Saturday, your cards will be sent on Monday.
If you are concerned about delivery timescales, you are welcome to phone (01372 278 620) or send an email before placing your order.
Many of our birthday cards and anniversary cards have coins with the year date that the person was born or the couple were married. For a list of coins & prices for birthday cards & wedding anniversary cards in 2010, click 2010 .
POSTAGE & PACKAGING
Postage & Packaging is FREE for UK orders. The prices on the website include p&p to a UK address.
INTERNATIONAL ORDERS for GREETING CARDS
The prices quoted on the website are for UK delivery only. For greeting cards sent by Air Mail to a non-UK address, there is an additional charge of 2 pounds.
PAYMENT: To pay by credit / debit card, please phone +44 1372 278 620 between 8 a.m. & 6 p.m. UK time on Mon - Fri.
If you are not resident in the UK and would like to order wedding place cards, change-of-address cards, party invitations or corporate gifts & cards, please submit an order form without obligation and we will e-mail you a quote for shipping.
EXCHANGE RATES. Our prices are quoted in pounds sterling. Amongst the many sites that offer exchange rate information are
Yahoo & BBC
BRITISH EXPATRIATES & BFPO
Many British 'expats', UK residents working abroad, and British Forces Posted Overseas use our company to ensure their chosen greetings cards arrive on time! Send details of your order(s) online and then phone (+44 1372 278620) with your credit/debit card details. We time the mailing of the cards so that they arrive in time for the birthday or wedding anniversary.
Prices are inclusive of VAT at 17.5 per cent.
Nigel Tooley Ltd, PO Box 91, ASHTEAD, Surrey KT21 1YX
Tel: +44 (0) 1372 278620